Root ID P. L. is committed to adhering to the General Data Protection Regulation (GDPR). Root ID P. L. maintains product features, corporate protocols, and legal documents to help our users and customers comply. The following are some of the frequently asked questions to help our customers, employees and candidates. The detailed policy can be accessed here.

What data do we collect?

The data Root ID P. L. collects which is being gathered through the Service consists of any personal, employment, payroll, location information provided consciously and voluntarily by a Customer (Employer), End User or the Customer’s administrator or through employee’s use of the Root ID P. L. platform. In addition the employer might seek location information for time keeping purposes. The employers through our hiring platform may also collect information from a job seeking candidate.

What is Root ID P. L.’s privacy policy

Our privacy policy can be accessed on our home page footer and covers all aspects of GDPR adherence in much detail.

Who is responsible for employee data

Any Root ID P. L. a customer that uses our services to store their employee or candidate information, owns the data of all employees. The responsibility of updating and deleting all employee data therefore lies with the customer. Root ID P. L. provides our customers with necessary support (customer support/ product features) to carry out any such requests however and whenever the customer wants to.

For how long is the data stored

It depends on the contract with our customer. By default, we store data until it’s explicitly removed. But we provide provisions to set up a periodic data removal process for our clients on a contract-to-contract basis. However, we always support data deletion through requests sent to for all of our customers. We delete data at the specified/ requested time by our customers with an additional grace period.

Who has access to the data

– Customer representatives who have access to Root ID P. L. services to maintain employee data.

– Employees to their own data.

– Root ID P. L. internal team only when a support request is raised by the Customer and data access is necessary to support such request.

Who can delete the employee information

The data retention is governed by the agreement between an employer (customer) and the employee. The customer is thus responsible for any deletion of employee information.

Can the deleted data be reinstated?

An exit action on an employee continues to retain all the information of the employee in the system. The actual deletion action is permanent and cannot be reinstated.

Can I delete/ edit/ view/ access my personal information?

Root ID P. L. is a service provider and your data provided by the customer (your employer), is owned by the customer who manages your access. Please contact your employer (customer) directly to request the deletion or updation of your data during your employment or after your employment.

Root ID Pvt Ltd

52, Prem Bhavan Bld, Jamshedbaug Compound, SBS Road, Colaba, Mumbai 400050, India

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